GCX-GCD Real Question, Vce GCX-GCD File

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Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 3	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 4	Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 5	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

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Genesys Cloud CX: Developer Certification Sample Questions (Q24-Q29):

NEW QUESTION # 24
Only the API calls made using your organization's OAuth Clients are considered for billing.

A. False
B. True

Answer: A

Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

NEW QUESTION # 25
Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan can be added or modified based on the organizational requirements
B. It has to be created manually
C. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
D. Numbering plan is also known as a dial plan.

Answer: B

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.

NEW QUESTION # 26
A number plan determines how many and which digits are necessary for call routing.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.

NEW QUESTION # 27
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

A. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.
B. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.
C. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
D. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.

Answer: A

Explanation:
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

NEW QUESTION # 28
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?

A. The web app does not have an OAuth client created for that region.
B. The Client ID has expired.
C. The OAuth client does not have the required scope.
D. There is no client Secret associated to the OAuth client.

Answer: A

Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.

NEW QUESTION # 29
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GCX-GCD Real Question, Vce GCX-GCD File

Genesys GCX-GCD Exam Syllabus Topics:

2025 Efficient GCX-GCD – 100% Free Real Question | Vce Genesys Cloud CX: Developer Certification File

Genesys Cloud CX: Developer Certification Sample Questions (Q24-Q29):